Cancellation & Refund Policy
Cancellation & Refund Policy
Cancellation & Refund Policy
Last updated:
September 17, 2025
Last updated:
September 17, 2025
Last updated:
September 17, 2025
Cristina Singh is committed to delivering high-quality, evidence-based support services with transparency and respect for your time. This cancellation and refund policy aligns with Dutch consumer protection law, EU distance selling regulations, and professional ethical standards.
Individual Coaching Sessions
Individual Coaching Sessions
Individual Coaching Sessions
Rescheduling or cancelling a session is possible up to 24 hours in advance at no cost.
If cancelled with less than 24 hours’ notice, the session will be charged in full.
Rescheduling due to illness or emergency may be considered without penalty—please contact me directly.
How to cancel or reschedule:
By email: hello@cristinasingh.com
Your session is confirmed only after payment is received (at least 48 hours before your session).
Rescheduling or cancelling a session is possible up to 24 hours in advance at no cost.
If cancelled with less than 24 hours’ notice, the session will be charged in full.
Rescheduling due to illness or emergency may be considered without penalty—please contact me directly.
How to cancel or reschedule:
By email: hello@cristinasingh.com
Your session is confirmed only after payment is received (at least 48 hours before your session).
Rescheduling or cancelling a session is possible up to 24 hours in advance at no cost.
If cancelled with less than 24 hours’ notice, the session will be charged in full.
Rescheduling due to illness or emergency may be considered without penalty—please contact me directly.
How to cancel or reschedule:
By email: hello@cristinasingh.com
Your session is confirmed only after payment is received (at least 48 hours before your session).
Group Workshops & Live Events
Group Workshops & Live Events
Group Workshops & Live Events
Cancellations made more than 72 hours in advance of the scheduled workshop will receive a full refund or can be moved to a future date.
Cancellations made within 72–24 hours of the event are eligible for a 50% refund.
Cancellations made less than 24 hours before the event are non-refundable.
If the event is cancelled by the organiser, a full refund or rescheduling option will be offered.
Cancellations made more than 72 hours in advance of the scheduled workshop will receive a full refund or can be moved to a future date.
Cancellations made within 72–24 hours of the event are eligible for a 50% refund.
Cancellations made less than 24 hours before the event are non-refundable.
If the event is cancelled by the organiser, a full refund or rescheduling option will be offered.
Cancellations made more than 72 hours in advance of the scheduled workshop will receive a full refund or can be moved to a future date.
Cancellations made within 72–24 hours of the event are eligible for a 50% refund.
Cancellations made less than 24 hours before the event are non-refundable.
If the event is cancelled by the organiser, a full refund or rescheduling option will be offered.
Digital Programs (e.g., Parenting by Design)
Digital Programs (e.g., Parenting by Design)
Digital Programs (e.g., Parenting by Design)
In compliance with Article 16 of the EU Consumer Rights Directive:
You have the right to withdraw from your digital program purchase within 14 days only if access to the content has not yet begun.
Once access is granted (e.g. via login or download), the right to withdraw expires.
This waiver of the right of withdrawal is standard for digital goods under Dutch and EU law.
If you encounter a technical issue or believe a refund is warranted for another reason, please contact us at hello@cristinasingh.com within 7 days of purchase.
In compliance with Article 16 of the EU Consumer Rights Directive:
You have the right to withdraw from your digital program purchase within 14 days only if access to the content has not yet begun.
Once access is granted (e.g. via login or download), the right to withdraw expires.
This waiver of the right of withdrawal is standard for digital goods under Dutch and EU law.
If you encounter a technical issue or believe a refund is warranted for another reason, please contact us at hello@cristinasingh.com within 7 days of purchase.
In compliance with Article 16 of the EU Consumer Rights Directive:
You have the right to withdraw from your digital program purchase within 14 days only if access to the content has not yet begun.
Once access is granted (e.g. via login or download), the right to withdraw expires.
This waiver of the right of withdrawal is standard for digital goods under Dutch and EU law.
If you encounter a technical issue or believe a refund is warranted for another reason, please contact us at hello@cristinasingh.com within 7 days of purchase.
Customised Products or Materials
Customised Products or Materials
Customised Products or Materials
Due to the tailored nature of coaching exercises, intake forms, or customised materials (e.g., session summaries, emotional worksheets), no refunds are available once these materials are delivered.
Due to the tailored nature of coaching exercises, intake forms, or customised materials (e.g., session summaries, emotional worksheets), no refunds are available once these materials are delivered.
Due to the tailored nature of coaching exercises, intake forms, or customised materials (e.g., session summaries, emotional worksheets), no refunds are available once these materials are delivered.
How Refunds Are Processed
How Refunds Are Processed
How Refunds Are Processed
If you are entitled to a refund:
It will be processed via the original payment method.
Refunds will be issued within 5–10 business days after confirmation.
If booked via a third-party provider (e.g., scheduling or payment platform), any platform-specific refund timelines also apply.
If you are entitled to a refund:
It will be processed via the original payment method.
Refunds will be issued within 5–10 business days after confirmation.
If booked via a third-party provider (e.g., scheduling or payment platform), any platform-specific refund timelines also apply.
If you are entitled to a refund:
It will be processed via the original payment method.
Refunds will be issued within 5–10 business days after confirmation.
If booked via a third-party provider (e.g., scheduling or payment platform), any platform-specific refund timelines also apply.
Contact
Contact
Contact
If you have questions or concerns about a refund, cancellation, or rescheduling, reach out at:
hello@cristinasingh.com
You will always be treated with understanding and care.
If you have questions or concerns about a refund, cancellation, or rescheduling, reach out at:
hello@cristinasingh.com
You will always be treated with understanding and care.
If you have questions or concerns about a refund, cancellation, or rescheduling, reach out at:
hello@cristinasingh.com
You will always be treated with understanding and care.
Your questions.
Answered.
Not sure what to expect? Wondering how it works? Here’s everything you need to know.
Didn’t find an answer? If you have any other questions about the offerings on this site, I’d love to hear from you. Just reach out at hello@cristinasingh.com!
Who do you support?
I support individuals navigating emotionally complex transitions—whether you're becoming a parent, adjusting to co-parenting, facing relationship shifts, or simply seeking greater emotional clarity. While I often work with parents and caregivers, my services are not limited to families. Sessions are available for individuals, couples, and co-parents of all identities and backgrounds. You can attend on your own or together; change doesn’t require both people in the room.
Who do you support?
I support individuals navigating emotionally complex transitions—whether you're becoming a parent, adjusting to co-parenting, facing relationship shifts, or simply seeking greater emotional clarity. While I often work with parents and caregivers, my services are not limited to families. Sessions are available for individuals, couples, and co-parents of all identities and backgrounds. You can attend on your own or together; change doesn’t require both people in the room.
How can psychological coaching help me?
How can psychological coaching help me?
Psychological coaching provides a reflective space to explore your challenges, values, and goals. It's not about giving advice, but about helping you gain clarity, emotional insight, and practical tools that support meaningful change. Whether you're experiencing parenting stress, relationship challenges, or identity shifts, this is support designed to help you move forward with confidence.
What’s the difference between psychological coaching and therapy?
What’s the difference between psychological coaching and therapy?
Individual coaching sessions are one-on-one and tailored to your personal situation.
Programs like Parenting by Design are self-paced and offer structure and reflection at your own speed.
Workshops and group sessions are interactive and theme-based, with opportunities to learn in community. Each format offers a different kind of support depending on your preferences, time, and goals.
Can I use your services alongside therapy or other support?
Can I use your services alongside therapy or other support?
Yes. My coaching can complement therapy or other healthcare services. It can offer focused support on parenting challenges, co-parenting dynamics, and emotionally complex transitions.
What methods do you use in coaching?
What methods do you use in coaching?
I use a range of evidence-based approaches, including:
Cognitive Behavioural Therapy (CBT)
Acceptance and Commitment Therapy (ACT)
Emotionally Focused Therapy (EFT)
Mindfulness-Based Stress Reduction (MBSR)
Self-Compassion Therapy
Gottman Relationship Tools
Solution-Focused Therapy
Together, we’ll choose the tools that suit your values and context. My approach is not a one-size-fits-all model.
What’s the difference between coaching, programs, and workshops?
What’s the difference between coaching, programs, and workshops?
Individual coaching sessions are one-on-one and tailored to your personal situation.
Programs like Parenting by Design are self-paced and offer structure and reflection at your own speed.
Workshops and group sessions are interactive and theme-based, with opportunities to learn in community. Each format offers a different kind of support depending on your preferences, time, and goals.
How long does a session last and how many sessions will I need?
How long does a session last and how many sessions will I need?
Individual coaching sessions last 60 minutes. Group workshops or themed sessions vary depending on the topic and format (typically 60–90 minutes). All formats are designed to offer depth without overwhelm.
The number of sessions you will need depends on your needs. Some feel more grounded after just a few sessions, while others choose ongoing support through transitions such as early parenthood or separation. We’ll start where you are and move at your pace.
How do I book a session?
How do I book a session?
Booking a session is easy and straightforward:
Select your session and complete the booking form.
You’ll receive an email with all the details, including an invoice.
To hold your spot, please make payment at least 48 hours before the session.
Once payment is received, your session will be confirmed.
If something changes or you have questions along the way, I’m here to help.
What’s your cancellation policy?
What’s your cancellation policy?
Cancellations with 24+ hours’ notice: You can reschedule or request a full refund.
Cancellations with less than 24 hours’ notice: The session is charged in full. However, you may reschedule at a discounted rate.
In case of emergency: Please contact me and we’ll find a solution together.
In what languages do you offer support?
In what languages do you offer support?
All services are offered in English. I also offer support in Romanian. I work with both Dutch and international clients online and in person (Amsterdam).
Your questions.
Answered.
Not sure what to expect? Wondering how it works? Here’s everything you need to know.
Didn’t find an answer? If you have any other questions about the offerings on this site, I’d love to hear from you. Just reach out at hello@cristinasingh.com!
Who do you support?
I support individuals navigating emotionally complex transitions—whether you're becoming a parent, adjusting to co-parenting, facing relationship shifts, or simply seeking greater emotional clarity. While I often work with parents and caregivers, my services are not limited to families. Sessions are available for individuals, couples, and co-parents of all identities and backgrounds. You can attend on your own or together; change doesn’t require both people in the room.
Who do you support?
I support individuals navigating emotionally complex transitions—whether you're becoming a parent, adjusting to co-parenting, facing relationship shifts, or simply seeking greater emotional clarity. While I often work with parents and caregivers, my services are not limited to families. Sessions are available for individuals, couples, and co-parents of all identities and backgrounds. You can attend on your own or together; change doesn’t require both people in the room.
How can psychological coaching help me?
How can psychological coaching help me?
Psychological coaching provides a reflective space to explore your challenges, values, and goals. It's not about giving advice, but about helping you gain clarity, emotional insight, and practical tools that support meaningful change. Whether you're experiencing parenting stress, relationship challenges, or identity shifts, this is support designed to help you move forward with confidence.
What’s the difference between psychological coaching and therapy?
What’s the difference between psychological coaching and therapy?
Individual coaching sessions are one-on-one and tailored to your personal situation.
Programs like Parenting by Design are self-paced and offer structure and reflection at your own speed.
Workshops and group sessions are interactive and theme-based, with opportunities to learn in community. Each format offers a different kind of support depending on your preferences, time, and goals.
Can I use your services alongside therapy or other support?
Can I use your services alongside therapy or other support?
Yes. My coaching can complement therapy or other healthcare services. It can offer focused support on parenting challenges, co-parenting dynamics, and emotionally complex transitions.
What methods do you use in coaching?
What methods do you use in coaching?
I use a range of evidence-based approaches, including:
Cognitive Behavioural Therapy (CBT)
Acceptance and Commitment Therapy (ACT)
Emotionally Focused Therapy (EFT)
Mindfulness-Based Stress Reduction (MBSR)
Self-Compassion Therapy
Gottman Relationship Tools
Solution-Focused Therapy
Together, we’ll choose the tools that suit your values and context. My approach is not a one-size-fits-all model.
What’s the difference between coaching, programs, and workshops?
What’s the difference between coaching, programs, and workshops?
Individual coaching sessions are one-on-one and tailored to your personal situation.
Programs like Parenting by Design are self-paced and offer structure and reflection at your own speed.
Workshops and group sessions are interactive and theme-based, with opportunities to learn in community. Each format offers a different kind of support depending on your preferences, time, and goals.
How long does a session last and how many sessions will I need?
How long does a session last and how many sessions will I need?
Individual coaching sessions last 60 minutes. Group workshops or themed sessions vary depending on the topic and format (typically 60–90 minutes). All formats are designed to offer depth without overwhelm.
The number of sessions you will need depends on your needs. Some feel more grounded after just a few sessions, while others choose ongoing support through transitions such as early parenthood or separation. We’ll start where you are and move at your pace.
How do I book a session?
How do I book a session?
Booking a session is easy and straightforward:
Select your session and complete the booking form.
You’ll receive an email with all the details, including an invoice.
To hold your spot, please make payment at least 48 hours before the session.
Once payment is received, your session will be confirmed.
If something changes or you have questions along the way, I’m here to help.
What’s your cancellation policy?
What’s your cancellation policy?
Cancellations with 24+ hours’ notice: You can reschedule or request a full refund.
Cancellations with less than 24 hours’ notice: The session is charged in full. However, you may reschedule at a discounted rate.
In case of emergency: Please contact me and we’ll find a solution together.
In what languages do you offer support?
In what languages do you offer support?
All services are offered in English. I also offer support in Romanian. I work with both Dutch and international clients online and in person (Amsterdam).
Your questions.
Answered.
Not sure what to expect? Wondering how it works? Here’s everything you need to know.
Who do you support?
I support individuals navigating emotionally complex transitions—whether you're becoming a parent, adjusting to co-parenting, facing relationship shifts, or simply seeking greater emotional clarity. While I often work with parents and caregivers, my services are not limited to families. Sessions are available for individuals, couples, and co-parents of all identities and backgrounds. You can attend on your own or together; change doesn’t require both people in the room.
Who do you support?
I support individuals navigating emotionally complex transitions—whether you're becoming a parent, adjusting to co-parenting, facing relationship shifts, or simply seeking greater emotional clarity. While I often work with parents and caregivers, my services are not limited to families. Sessions are available for individuals, couples, and co-parents of all identities and backgrounds. You can attend on your own or together; change doesn’t require both people in the room.
How can psychological coaching help me?
How can psychological coaching help me?
Psychological coaching provides a reflective space to explore your challenges, values, and goals. It's not about giving advice, but about helping you gain clarity, emotional insight, and practical tools that support meaningful change. Whether you're experiencing parenting stress, relationship challenges, or identity shifts, this is support designed to help you move forward with confidence.
What’s the difference between psychological coaching and therapy?
What’s the difference between psychological coaching and therapy?
Individual coaching sessions are one-on-one and tailored to your personal situation.
Programs like Parenting by Design are self-paced and offer structure and reflection at your own speed.
Workshops and group sessions are interactive and theme-based, with opportunities to learn in community. Each format offers a different kind of support depending on your preferences, time, and goals.
Can I use your services alongside therapy or other support?
Can I use your services alongside therapy or other support?
Yes. My coaching can complement therapy or other healthcare services. It can offer focused support on parenting challenges, co-parenting dynamics, and emotionally complex transitions.
What methods do you use in coaching?
What methods do you use in coaching?
I use a range of evidence-based approaches, including:
Cognitive Behavioural Therapy (CBT)
Acceptance and Commitment Therapy (ACT)
Emotionally Focused Therapy (EFT)
Mindfulness-Based Stress Reduction (MBSR)
Self-Compassion Therapy
Gottman Relationship Tools
Solution-Focused Therapy
Together, we’ll choose the tools that suit your values and context. My approach is not a one-size-fits-all model.
What’s the difference between coaching, programs, and workshops?
What’s the difference between coaching, programs, and workshops?
Individual coaching sessions are one-on-one and tailored to your personal situation.
Programs like Parenting by Design are self-paced and offer structure and reflection at your own speed.
Workshops and group sessions are interactive and theme-based, with opportunities to learn in community. Each format offers a different kind of support depending on your preferences, time, and goals.
How long does a session last and how many sessions will I need?
How long does a session last and how many sessions will I need?
Individual coaching sessions last 60 minutes. Group workshops or themed sessions vary depending on the topic and format (typically 60–90 minutes). All formats are designed to offer depth without overwhelm.
The number of sessions you will need depends on your needs. Some feel more grounded after just a few sessions, while others choose ongoing support through transitions such as early parenthood or separation. We’ll start where you are and move at your pace.
How do I book a session?
How do I book a session?
Booking a session is easy and straightforward:
Select your session and complete the booking form.
You’ll receive an email with all the details, including an invoice.
To hold your spot, please make payment at least 48 hours before the session.
Once payment is received, your session will be confirmed.
If something changes or you have questions along the way, I’m here to help.
What’s your cancellation policy?
What’s your cancellation policy?
Cancellations with 24+ hours’ notice: You can reschedule or request a full refund.
Cancellations with less than 24 hours’ notice: The session is charged in full. However, you may reschedule at a discounted rate.
In case of emergency: Please contact me and we’ll find a solution together.
In what languages do you offer support?
In what languages do you offer support?
All services are offered in English. I also offer support in Romanian. I work with both Dutch and international clients online and in person (Amsterdam).
Didn’t find an answer? If you have any other questions about the offerings on this site, I’d love to hear from you. Just reach out at hello@cristinasingh.com!